Support

Technical support and product updates

Updates Download

Latest versions and hot fixes available:

Note: This software requires a USB, HASP licensed dongle, otherwise the product runs in demo mode.

For all other product updates, please proceed to the appropriate product webpage for details.

Bug Fix or Feature Request

In case of problems detected while using the software, or any function you would like to discuss adding to our products, don't hesitate to contact us, by clicking the friendly green button below.

We appreciate your feedback, as this makes it possible to improve our products.

Support Website

If you are our Customer, with a current support agreement, we invite you to use our ticket tracking and collaboration tool. If you would like discuss a support agreement, please contact our experienced sales staff to discuss your needs.

Provides service for: Publisher, Fresco, Mosaic, Organizer and Workflow

Provides service for: Automator, WebPairer, ColorSaver and Workflow

License Check

Our license entitles supported customers to free updates. Renew support to get the latest releases.

To verify your license period and validate your product, you may use the tool you can download here:

Run it and click Online Support to see the license details.

Remote Assistance (EU)

In some cases it may be required for our specialists to get access to your computer. You can download a remote support utility below which enable us to see your screen, instruct you or perform maintenance operations if needed.

Remote Assistance (US)

In some cases it may be required for our specialists to get access to your computer. Our support technican will provide you a temporary 6 digit code to enter at logmein123.com.

Phone Support

For emergencies, we also offer phone support. Qualified personel, with a deep knowledge of print, prepress workflow, and IT will be ready to help you.

  • Europe / Global (+48) 12 446 70 09
  • In the Americas: (+1) 248-412-8810

Note: You must be entitled to phone support in your Service Level Agreement / Support Agreement contract. Please verify the contract and its validity. If you would like to purchase a Support Agreement, please contact our helpful sales staff to discuss your support needs and requirements.